Frequently asked questions

Q: Who will be cleaning my home??

A: Sunshine Fresh Clean carefully selects, vets, and trains each of our cleaning professionals. You’ll be serviced by experienced, bonded, and insured experts who are committed to delivering top-quality cleaning.

Q: What if something is damaged during a clean?

A: We treat every home with the utmost care, but if an accident happens, we will do our best to repair or replace the damaged item. All of our professionals are fully insured, so you can rest assured that any necessary claims will be handled appropriately.

Q: What should I do before Sunshine Fresh Clean arrives?

A: There’s no need to clean up before we arrive, but for the most effective service, we recommend picking up any personal items like toys, clothing, or trash. Please ensure that pets are comfortable and in a safe space during the cleaning.

Q: What if something is missed?

A: We strive for consistency and quality with every clean. If you feel something was missed, please contact us immediately, and we will address it as part of our Clean Guarantee.

Q: Do I need to be home for you to clean my house?

A: No, you don’t need to be home. Many of our clients are away during their scheduled cleaning times. We can arrange access through a spare key, door code, or other preferred methods to ensure seamless service.

Q: What happens if someone is injured in my home?

A: Sunshine Fresh Clean is fully licensed and insured, which covers any incidents that may occur on your property, including injuries to our team members.

Q: Do I need to provide cleaning supplies or equipment?

A: No, we bring all the necessary cleaning supplies and equipment to get the job done. If you have specific product preferences, let us know, and we will try to accommodate your requests.

Q: What if I need to reschedule a clean?

A: We understand that plans can change. Please notify us at least 48 hours in advance if you need to reschedule. Cancellations within less than 48 hours may incur a fee.

Q: What if my scheduled clean falls on a holiday?

A: If your cleaning appointment falls on a holiday, we will contact you in advance to reschedule..

Q: Can I provide special instructions for my clean?

A: Absolutely! We encourage you to share any special requests with us to ensure your clean meets your expectations. Please communicate these directly with our office rather than individual cleaners, so we can properly note them in your service file.

Q: How often can you clean my home?

A: We offer flexible scheduling options including weekly, bi-weekly, monthly, and one-time services to fit your needs. Our contract-free approach allows you to adjust your cleaning frequency as needed.

Q: Will the same team clean my home every time?

A: We aim to send the same team to your home to ensure consistency. If a member is unavailable, we will assign the most suitable replacement, all of whom are extensively trained to maintain our high standards.

Q: Can I tip the cleaning professionals?

A: Tips are not expected but are always appreciated. You may choose to tip after each service or at the end of the year, depending on your preference.

Q: Can pets be home during a cleaning?

A: Yes, we love pets! However, if your pet is aggressive or anxious around strangers, we recommend keeping them in a secure area to ensure their comfort and the safety of our team.